Frequently Asked Questions
What is the difference between your General Cleaning services and your Deep Cleaning services?
Our General Cleaning services focus on basic tasks you normally complete during routine cleanings to maintain cleanliness. In comparison, our Deep Cleaning services offer more thorough cleaning designed to address areas that don’t get cleaned regularly or in routine cleaning.
How do you determine the prices of your services?
To determine the prices of our services, we complete free on-site services to give the most accurate pricing. We are also willing to work with your budget.
What are the benefits of scheduling regular cleanings as opposed to calling as needed?
Scheduling regular cleanings ensures that your space is kept clean routinely and ensures that your cleaning is arranged in harmony with your needs and schedule. In contrast, on-call cleanings may not ensure that your cleaning will be scheduled exactly when you need it.
What products do you use?
We use products that we trust and use in our own homes. The products we use are safe and non-irritating which is great if you have kids, pets, or allergies. In addition, we do not use bleach or Clorox when cleaning.
What is your cancellation policy?
We do not charge any fees for cancellations as long as you let us know. We understand that things happen and we are willing to reschedule your cleaning as needed.
What happens if I'm not satisfied with the cleaning?
We guarantee 100% satisfaction, however, if you are not satisfied with the work done within the scope of your cleaning we are willing to complete touch-ups free of charge to you or offer a discount towards your next cleaning.